Privacy Policy
Last updated: January 2025
Introduction
Insect Audio ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and purchase our audio plugins.
Data We Collect
We collect only the minimum data necessary to process your orders and deliver our products:
- Email address — Required for order confirmation, license delivery, and download links
- Name — Used for order processing and invoicing
- Payment information — Processed securely by our payment provider (see Third-Party Services)
We do not collect unnecessary personal data, and we do not engage in user tracking or profiling.
How We Use Your Data
Your personal data is used exclusively for:
- Processing and fulfilling your orders
- Sending order confirmations and invoices
- Delivering license keys and download links for purchased plugins
- Providing customer support related to your purchases
We do not use your data for marketing purposes unless you explicitly opt in to receive promotional communications.
Cookies
We use only strictly necessary cookies that are essential for the operation of our website:
- Cart session cookies — Remember items in your shopping cart during your visit
- Authentication cookies — Keep you logged in if you create an account
We do not use tracking cookies, analytics cookies, or advertising cookies. No consent banner is required because we only use strictly necessary cookies that are exempt under GDPR and ePrivacy regulations.
Third-Party Services
We work with trusted third-party services to operate our business. These services process your data only as necessary to provide their specific functions:
- Mollie (Payment Processing) — Handles all payment transactions securely. Your payment details are processed directly by Mollie and are not stored on our servers. See Mollie's Privacy Policy.
- Resend (Transactional Email) — Delivers order confirmations, license keys, and download links to your email address. See Resend's Privacy Policy.
- Amazon S3 (File Storage) — Hosts plugin download files. Download links are generated securely and expire after a set period.
Data Retention
We retain your order data for as long as necessary to fulfill our legal and business obligations:
- Order and invoice records are kept for the legally required retention period (typically 7-10 years for tax purposes)
- Email addresses for active licenses are retained to provide ongoing support and updates
- You may request deletion of your data at any time, subject to legal retention requirements
Your Rights
Under the General Data Protection Regulation (GDPR) and similar laws, you have the following rights regarding your personal data:
- Right of Access — Request a copy of the personal data we hold about you
- Right to Rectification — Request correction of inaccurate data
- Right to Erasure — Request deletion of your data (subject to legal retention requirements)
- Right to Restriction — Request that we limit how we use your data
- Right to Data Portability — Receive your data in a machine-readable format
- Right to Object — Object to certain types of data processing
To exercise any of these rights, please contact us using the information below.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using SSL/TLS technology.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: privacy@insect-audio.com
You can also reach us through our contact page.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.